Refund policy

Last updated: June 25, 2026

Thank you for shopping with GenkoYoshi.

Our notebooks are printed specifically after you place your order. Because each item is made to order, we do not accept returns or exchanges for changes of mind, accidental orders, incorrect selections, or personal preference.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email us at info@genkoyoshi.com and include all of the following:

1. Your order number;
2. A clear description of the issue;
3. Photos showing the item, packaging, and any visible damage or printing defect.

We will review your request and, where appropriate, arrange a replacement or refund.

Cancellations

Orders may be cancelled only before production begins. Because orders are sent to our print partner quickly, we cannot guarantee that cancellation requests can be accepted.

To request a cancellation, contact us immediately at info@genkoyoshi.com with your order number.

Refund timing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Non-returnable items

The following are not eligible for return or refund unless they are damaged, defective, or incorrect:

• Made-to-order notebooks
• Items with minor variations in print, color, trimming, or placement that do not affect normal use
• Items damaged after delivery through misuse, improper handling, or normal wear

This policy does not limit any consumer rights that cannot legally be excluded.